Clinic Policies

Menopause Decisions Ltd is regulated by the Care Quality Commission and our doctor is a member of the General Medical Council and our Registered Nurse a member of the Nursing Midwifery Council .

Cancellation Policy:
Please note that we have a two-working-days cancellation policy. If any cancellations are made with less than two working days’ notice, the full consultation fee may be charged. Cancellations made prior to this will not be charged. Working days are Monday to Friday between 10am and 5pm.

Payment Policy:
Payments are accepted by bank transfer. Payments must be received within 14 days of the appointment and failure to do so will result in future appointments being refused.

We will charge £25 per letter after the original consultation letter has been sent.

We will charge £25 per 15 minute phone call. (Excluding discussing blood results)

Patients under the age of 18 years:
Menopause Decisions does not treat patients who are under 18 years of age.

Ongoing Review Policy:
Existing patients are required to have a review at Menopause Decisions Ltd every 12 months as a minimum. It is necessary to have a monitoring blood test and for some patients an ultrasound scan. Failure to attend a review will result in Menopause Decisions being unable to continue prescribing you medication.

Tests and Investigation Policy:
It may be necessary for patients to undergo additional tests such as ultrasound on bone density scans which are not provided by Menopause Decisions Ltd. In this situation we will recommend a provider that we are confident delivers high quality care at a reasonable cost. However, there is no obligation for patients to use this provider.

A blood test will be requested every year to ensure that your bespoke package of treatment is still meeting your needs. It can be harmful to receive doses of hormones that are above what is physiologically normal and we carefully monitor our patients to ensure this is not the case.

Please note that Menopause Decisions Ltd is regulated by the CQC and therefore strictly adheres to the protocols for repeat prescribing which involves thorough monitoring of the patient’s health. We will be unable to issue further prescriptions to patients who do not comply with the ongoing monitoring outlined above as it would be deemed unsafe to do so.

As part of good medical practice guidance we may need to share your personal data with your GP with your consent.

We will offer to notify your GP of any medicines that we have prescribed, but if you decline to take up our offer, it is your responsibility to notify your GP. You must be aware that any Hormone replacement medication prescribed by us may have a bearing on the healthcare that you receive from your GP and other NHS medical service and so it is essential that your GP record is up to date. If you do not give consent then there may be certain forms of drug therapy that your practitioner is not prepared to prescribe you. With your consent we will write to your GP with a summary of our treatment plan and a copy will be sent to you for your records.

Tolerance Policy:
We believe that a healthy doctor-patient relationship is based on trust and mutual respect and is the cornerstone of excellent patient care. On the rare occasion that this relationship may break down, our clinic may decide that it is in the best interests of the patient that she finds a new practice. Equally, if a patient refuses to comply with our clinic policies, we may have no option other than to refuse any further treatment, in the interests of patient safety and clinical standards.
We take great pride in our role in your overall treatment at the clinic, in delivering the best possible service. We kindly remind patients to please treat us with the mutual respect we deserve.

No form of abuse, be it physical, sexual or verbal, towards any of our staff will be tolerated and will result in immediate removal from our patient base

Feedback Policy:
Menopause Decisions strives to provide patients with a professional service of the highest standard and we welcome all feedback so that we can continually improve. At the end of your appointment you will be offered the opportunity to provide feedback on google. You are also welcome to contact the clinic by email at any time.

Privacy Policies:
Why we collect personal data from you
In our practice, we aim to provide the highest quality healthcare. To do this we must collect and use your personal details, including sensitive details about your health. Without this information, it would be almost impossible to deliver the quality health care we seek to provide. This policy outline the types of data we collect and the ways in which it might be used.
If you have any questions about how we process your information, please don’t hesitate to get in touch by contacting our

Data Protection Officer:
Address: Data Protection Officer, Dr. Alison Elsey. Menopause Decisions Ltd. 23 Mayflower Street, PL1 1QJ

What personal information do we hold about you?

Personal details:
When you register with us, you complete forms and provide us with basic information about yourself, such as your name, date of birth, physical address and email address. You are responsible for the accuracy of the information that you provide to us.

Health and medical information:
The main type of information we hold about you is sensitive health and medical information. This may include details of your physical or mental health status, symptoms, treatments, consultations, medications and procedures. This information will detail your past history as well as details of your consultations with Dr. Alison Elsey, and interactions with our digital service Semble. Your interactions with our digital service may be shared with Wendy Beresford (RGN) in order to provide you with a better experience and for the purposes of providing you better health care.

Complaints Procedure:
Menopause Decisions Ltd is committed to providing a high-quality online independent healthcare service. If you are not satisfied with any aspect of your treatment or the service you have received then we would kindly ask that you bring this to our attention as soon as possible. This complaints procedure ensures that your complaint will be dealt with as quickly as possible.

Verbal Complaints:
If you wish to speak to someone about an aspect of Menopause Decisions Ltd, please speak to us as soon as possible, preferably during, or after, your consultation. You will be invited to put your concerns in writing and every effort will be made to resolve your complaint as quickly as possible.

Written Complaints:
All written complaints should be addressed to Please describe as fully as you can the nature of your complaint.

We aim to acknowledge all complaints within 3 working days and to provide a full written response within 30 days of receipt. If a full response cannot be given within 30 working days, we will write to you to explain the reason for the delay.
Please be assured that Menopause Decisions takes all complaints very seriously and following investigation, will consider making changes to the patient service.